Cookie Policy
- Introduction
This Policy is designed to help you understand what cookies are, how The QHotels Collection uses them and the choices you have in regards to their use. Cookies and their use are regulated under the Privacy and Electronic Communication Regulations (PECR). Their use by firms is supervised by the Information Commissioners Office (ICO).
What are ‘cookies’?
Cookies are small pieces of information, normally consisting of just letters and numbers, which online services provide when you visit them. Software on your devices (for example a web browser) can store cookies and send them back to our website next time you visit.
How are cookies used?
Cookies are a specific technology that store information between your visits to our website. Cookies can be useful because they allow our website to recognise your device. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to us. Without cookies, or some other similar method, websites would have no way to ‘remember’ anything about visitors. There are four major types of Cookie that we use. These are as follows:
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
What are ‘session’ and ‘persistent’ cookies?
Cookies that expire at the end of a browser session (normally when you exit your browser) are called ‘session cookies’. Cookies that can be stored for longer are called ‘persistent cookies’. PECR applies to both types.
Session cookies allow websites to recognise and link your actions during a browsing session. They may be used for a variety of purposes such as remembering what you have put in one of our electronic booking forms as you browse around our site. These session cookies expire after a session ends, so would not be stored beyond this. For this reason session cookies may sometimes be considered less privacy-intrusive than persistent cookies.
Persistent cookies are stored on your device in-between sessions. They can allow your preferences or actions across our site (or across different websites) to be remembered.
Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using our site or to target advertising. The length of time between a cookie being set and expiry is set by our website operator. A user can also delete previously set persistent cookies manually or configure the browser settings to delete cookies at a set interval.
What are ‘first-party’ and ‘third-party’ cookies?
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie.
First-party cookies are set directly by the website you are visiting, i.e. the URL displayed in the browser's address bar.
Third-party cookies are set by a domain other than the one you are visiting. This typically occurs when the website incorporates elements from other sites, such as images, social media plugins or advertising. When the browser or other software fetches these elements from the other sites, they can set cookies as well.
- Scope
This Cookie Policy explains how The QHotels Collection collects and uses your personal information using Cookies when you use our Website and access our services via social media channels
If there’s anything you’re unsure about in this Cookie Policy, feel free to contact our CRM & Leisure Marketing Manager at dataprivacy@theqhotelscollection.co.uk
- Cookies we use
|
Purpose of Cookie |
Cookie Name |
First or Third Party |
Lifespan |
|
Necessary |
__cfduid |
The cookie is set by CloudFare. The cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. |
1years 19days 15hours 33minutes |
|
Necessary |
QWebServer |
Load balancing |
No Expiration |
|
Analytics |
_gcl_au |
This cookie is used by Google Analytics to understand user interaction with the website. |
1years 19days 16hours 59minutes |
|
Advertisement |
uid |
This cookie is used to measure the number and behaviour of the visitors to the website anonymously. The data includes the number of visits, average duration of the visit on the website, pages visited, etc. for the purpose of better understanding user preferences for targeted advertisements. |
1years 19days 19hours 9minutes |
|
Analytics |
_ga |
This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. |
1 years 20days 8hours 21minutes |
|
Analytics |
_gid |
This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. |
1years 19days 14hours 51minutes |
|
Analytics |
_gat_UA-7751852-30 |
These are performance cookies which we use to collect information about how our visitors use the website. We use this information to compile reports and to improve the website experience. The cookies collect information such as: the number of visitors to the website, where visitors have come from and the pages they visited. |
1years 19days 14hours 51minutes |
|
Analytics |
_gat_UA-7751852-31 |
These are performance cookies which we use to collect information about how our visitors use the website. We use this information to compile reports and to improve the website experience. The cookies collect information such as: the number of visitors to the website, where visitors have come from and the pages they visited. |
1years 19days 14hours 51minutes |
|
Advertisement |
_fbp |
This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website. |
1years 19days 14hours 51minutes |
|
Advertisement |
fr |
The cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
1years 19days 14hours 51minutes |
|
Advertisement |
popup-fc |
The cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behaviour of the user across the web on sites that have Facebook pixel or Facebook social plugin. |
1years 19days 14hours 51minutes |
|
Functional |
cookiebar |
Internal site use, acknowledges cookie compliance and hides popup |
1years 19days 14hours 51minutes |
|
Other |
QWebServer |
Internal use - load balance |
1years 19days 14hours 51minutes |
|
Other |
AWSALB |
AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB. |
1years 19days 14hours |
|
Other |
AWSALBCORS |
AWSALBCORS is a cookie generated by the Application load balancer in the Amazon Web Services. |
1years 19days 14hours |
|
Functional |
QWebServer |
Internal use - load balance |
1years 19days 14hours |
|
Analytics |
IQver |
This is added by IntentIQ for tracking |
1years 20days 8hours 21minutes |
|
Analytics |
intentIQ |
This is added by IntentIQ for tracking |
1years 20days 8hours 21minutes |
|
Analytics |
intentIQCDate |
This is added by IntentIQ for tracking |
2years |
|
Advertisement |
IDE |
Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile |
1years 20days 8hours 21minutes |
|
Performance |
__utma |
This cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. |
1years 19days 14hours 50minutes |
|
Performance |
__utmc |
The cookie is set by Google Analytics and is deleted when the user closes the browser. The cookie is not used by ga.js. The cookie is used to enable interoperability with urchin.js which is an older version of Google analytics and used in conjunction with the __utmb cookie to determine new sessions/visits. |
1years 19days 14hours 50minutes |
|
Performance |
__utmz |
This cookie is set by Google analytics and is used to store the traffic source or campaign through which the visitor reached your site. |
1years 19days 14hours 50minutes |
|
Performance |
__utmt |
The cookie is set by Google Analytics and is used to throttle request rate. |
1years 19days 14hours 50minutes |
|
Performance |
__utmb |
The cookie is set by Google Analytics. The cookie is used to determine new sessions/visits. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics. |
1years 19days 14hours 50minutes |
|
Advertisement |
test_cookie |
This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the users' browser supports cookies. |
1years 19days 14hours 50minutes |
- How you can manage Cookies
When you initially visit our website we will present you with a Cookie “pop-up”. This pop up will enable you to select which of our Cookies that you wish to receive. In order for us to provide you with Performance, Functional or Targeting Cookies we need your explicit consent. You can withdraw or give your consent for us to provide these Cookies at any point by using the Cookie Manager option that will appear on your screen whilst you use our website.
If we make major changes to how we handle your personal data or how we use cookies we will update this Cookie policy and publish it on our website
If you would like to request to exercise any of your personal data rights (as outlined in our Privacy Policy) please contact our Privacy team by: emailing us at dataprivacy@theqhotelscollection.co.uk
Or if you’d like, you can write to us at:
Data Privacy,
Chesford Hub
Kenilworth
CV8 2LD, United Kingdom (UK)
Reg. No 11745703
If you are not satisfied with our response to your query, you can contact the Information Commissioner's Office (ICO. Details of their contact information can be found at https://ico.org.uk/global/contact-us/